These refund terms apply to products sold on nslondon.shop (hereinafter referred to as “this Website”), such as welding wires, welding rods, flux, cutting discs, and grinding wheels. By using the services of this Website, you acknowledge that you have read and agreed to the following refund policy.
- Return Period
Users may submit a return request within 30 days of receiving the goods.
Returns or exchanges will not be accepted for items beyond the 30-day window. - Return Conditions
Items must be in their original, unused condition with intact packaging; items that cannot be resold due to their condition are ineligible for return.
Returns or exchanges may be requested for items damaged during shipping, items with quality issues, or incorrect items delivered.
For returns due to personal reasons (e.g., change of mind or accidental purchase), the user is responsible for the return shipping costs. - Exchange and Refund Process
Contact customer service to submit a return or exchange request, providing your order number and relevant photos or a description.
Once customer service confirms eligibility, please ship the item(s) to the following address: 51 The Drive, Loughton, England, IG10 1HG.
After the returned item is received and verified:
Refunds will be processed to the original payment method within 3–5 business days;
Exchange items will be shipped as soon as possible after the return is received. - Special Notes
Items that have been used or damaged in a way that prevents resale cannot be returned or exchanged.
Shipping risks and costs incurred during the return or exchange process are borne by either the buyer or the seller, depending on the reason for the return:
Quality issues or incorrect delivery: Shipping costs are borne by this Website;
Returns due to personal reasons: Shipping costs are borne by the buyer. - Updates to Terms
This Website reserves the right to modify these refund terms at any time; changes will take effect immediately upon publication on the Website.
Users are advised to review the latest refund terms before placing an order to ensure their rights are protected.